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If a website submitted through this page is found to be hosting malware or contains phishing attempts, we will block it within our Web Shield service. After doing so, our users will be protected from accidentally visiting the website.
If a website has been blocked by Web Shield by mistake, and does not contain malware or phishing attempts, we will review the submission and if we agree, it will be removed from our definitions database.
If a file has wrongfully been detected during an Antivirus scan, this is called a false-positive. By submitting a false-positive we review the file, and if we agree that the flag is incorrect we update our definition database.
If a file submitted through this page contains new malware which is currently unknown to us, a definition will be added to our databases. After doing so, our Antivirus will block, detect and if possible remove it in future Antivirus scans.
We’re confident you’ll love TotalAV™, but if you decide it’s not for you, we offer a full refund policy for your peace of mind.
You can request a refund within 30 days of starting or renewing an annual or biannual subscription, or within 14 days of starting or renewing a quarterly or monthly plan. Refunds are only issued upon request and require termination of your subscription. Simply cancelling your subscription (i.e., disabling auto-renewal) will not end your service or automatically trigger a refund.
Your satisfaction is our top priority, and we’re confident you’ll enjoy:
Click here for full details on our Refund and Cancellation Policy, including how to request a refund.
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